Salon Policies – practice, prices and terms of service

Prices – all prices discussed over the phone are estimates, and assume that you will bring your dog to us in reasonable condition, and that the dog is within the standard size for the breed, and also that the dog is happy to be groomed -

  • additional charges will apply for the extra time, products and equipment involved in grooming a neglected coat
  • we do not de-matt neglected coats.  This is very different to removing small knots and isolated matted hair from the coat which can be achieved quickly without causing stress or pain
  • the health and condition of a dog’s coat and skin are the responsibility of the owner, together with its physical and psychological health
Final Price – this will be determined by taking the following factors into consideration -
  • When the coat is maintained and in reasonable condition between grooming appointments and the dog exhibits normal behaviour the price is usually as the estimate, or on our price list
  • If we cannot safely complete your dog within the guidelines of the Animal Welfare Act 2006, Section 9, due to behaviour, aggression, or otherwise, we will call and let you know
Missed Appointments -
  • Please give us 48 hours notice of cancellation of an appointment so that we can rebook the appointment to someone else; if you are unable to give us notice, then we will charge £10 for the late cancellation in addition to the regular grooming fee at the next appointment.  If you miss the booked appointment, then we will charge you 50% of the grooming fee at the next appointment
  • If you are late for an appointment, more than 30 minutes, then we will have to cancel your appointment as it affects the rest of the day’s schedule: we will charge a missed appointment fee of 50% of the regular groom which will be payable in addition to the full groom fee at the next appointment
Appointment Times -
  • We kindly request that you arrive promptly for your appointment, and also to pick up at the agreed times to avoid day care charges
Vaccination, worming, flea treatment policy -
We endevour to offer a healthy clean environment for all the dogs that visit us: please ensure that your dog is up to date with flea and worming treatments, along with vaccinations;  Fleas on any dog in our salon cause a lot of additional cleaning, as well as the use of chemicals to kill them, and for this reason we will charge an additional £10 per dog for the application of a flea shampoo and the use of flea spray within our premises
Anal Glands, ear and teeth cleaning -
RCVS Guide to Professional Conduct states the following:
1.  The Veterinary Surgeons Act 1966 (Section 19) provides, subject to a number of exceptions, that only registered members of the Royal College of Veterinary Surgeons may practice veterinary surgery.  ’Veterinary Surgery’ is defined within the Act as encompassing the ‘art and science of veterinary surgery and medicine’ which includes the diagnosis of diseases and injuries in animals, tests performed on animals for diagnostic purposes, advice based upon a diagnosis and surgical operations which may not necessarily form part of a treatment.  These restrictions are in the interests of ensuring that animals are treated only by people qualified to do so.”  Minor teeth cleaning which involves a toothbrush where the teeth are not diseased is unlikely to be considered an act of veterinary surgery and would be non-invasive.  External expression of anal glands is more complicated, as deciding if there is any infection or impaction involves a diagnosis, which is an act of veterinary surgery.  If the gland is not affected it is questionable if it requires expression.  Likewise for ears, where minor hair/debris removal is involved in a non-infected ear, this would not usually be considered an act of veterinary surgery, but where infection is present, or there is any possibility of a ruptured ear drum, this should be dealt with as a veterinary matter.
What does a full groom include – a consultation with you to determine your requirements and to find out about your pet to ensure the best possible care, then - 
- Bathing and conditioning with products appropriate to your pet’s skin, coat type and condition
- Fluff and blow dry
- Nail trim or grinding – the only exception to this would become overly aggressive or panicked to the point where it would be unsafe for us to provide this service
- Ear cleaning/plucking – we do not clean ears that show sign of inflammation, soreness or any condition that need to be attended by a vet.  Cleaning ears can cause further irritation and make it difficult for your vet to diagnose the condition
- Styling / hair cut of your choice
- Groomer’s health check with a report back on any problems identified
Feedback: All feedback should be directed to Judy Chappell, preferably in person, by email, by telephone, or via our website.  We value feedback, both positive or negative, and will be happy to discuss with you any points you feel we should be aware of.  We ask all our clients to check the trim when they collect their dogs, so that if any adjustments are required, these can be made before the dog leaves the premises: it is quicker for us to do this as the dog’s coat is both clean and knot free, and from a client’s perspective the requirements have been met without significant delay.  Please note: We aren’t able to correct a trim on dogs returned to us after more than a couple of days: the coat will no longer be in a pristine, workable condition; it will also have grown longer, and it is hard for us to see where there is an error in the trim.

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